Operator Manager, Spanish Speaking - LATAM

Remote
Market Operations
Full-time
Apply Now

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Worldcoin is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Worldcoin is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

About the Company:

Worldcoin is a new, collectively owned global currency that will be distributed fairly to as many people as possible. Worldcoin will launch by giving a free share to everyone on Earth. We believe that this is an essential step to accelerate the transition towards a more inclusive global economy, providing new ways for everyone to share future prosperity. We hope you’ll join us on our ambitious journey.

About the Company:

Worldcoin is a new, collectively owned global currency that will be distributed fairly to as many people as possible. Worldcoin will launch by giving a free share to everyone on Earth. We believe that this is an essential step to accelerate the transition towards a more inclusive global economy, providing new ways for everyone to share future prosperity. We hope you’ll join us on our ambitious journey.

About the Team:

The Market Operations team is responsible for overseeing the launch strategy and deployment of Worldcoin in different markets. The Market Ops team also serves as the primary point of contact for local Operators, running Operator recruitment and selection, supporting Operators, and ensuring optimal performance. Overall, the Market Ops team is on the frontlines of Worldcoin’s ambitious mission of global, inclusive, and rapid distribution of the Worldcoin token.

The Market Ops team is broken up into two sub-teams: (1) Expansion Operations team and (2) Growth Operations. Both teams provide input into the growth strategy. Once a new market is selected, the Expansion Operations team focuses on entering that market, from recruiting Orb Operators to running local marketing initiatives. Then the Growth Operations team steps in, focusing on scaling within the new market by generating inbound and outbound initiatives to drive user adoption and improve Orb efficiency.

About the role:

As our Operations Manager, Spanish Speaking LATAM, you'll play a crucial role of managing operator accounts and developing a community of operators across all markets. You understand the impact that you'll create to Worldcoin’s growth, playing one of the most vital roles in the company. The day-to-day role includes collaboration with the economics, logistics, and legal team, implementing best practices and growth initiatives to drive user acquisition through a healthy network of operators.

Key responsibilities:

  • Handle day to day operations with Orb operators
  • Learn from our current processes and leaders, and help build out our world-class Operator Growth Playbook
  • Develop a community of operators across your markets 
  • Work with various internal stakeholder teams to optimize on specific areas to help operators grow their business and provide a great user onboarding experience
  • Plan, source, and onboard locations to grow the Orb Operator network
  • Conduct follow-up calls and communications until operator targets are met
  • Implement scalable processes across markets to facilitate operator account management
  • Liaise with our CX team to ensure on-ground operations run smoothly across operators

Requirements:

  • 2+ years in account management role
  • Fully fluent in Spanish and English
  • You are scrappy and resourceful
  • You have an entrepreneurial spirit/experience with a strong growth mindset
  • You have a proven track record of growing accounts
  • You are adaptable and comfortable with a fast-paced environment
  • You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows

Preferred Requirements:

  • You have a strong interest in the future of crypto
  • Experience working in B2B sales cycle preferred 
  • Experience working with Hubspot CRM
  • Experience working at a fast-paced start-up
  • Experience working in distributed and remote environments
  • Experience activating BTL initiatives, working with BTL  agencies and physical distribution networks is a plus

 

Operator Manager, Spanish Speaking - LATAM

Apply Now

Category

Market Operations

Location

Remote

Type

Full-time