Senior Content Manager, Customer Experience

San Francisco — Customer Experience

About the Company

Worldcoin is a new, collectively owned global currency that will be distributed fairly to as many people as possible. Worldcoin will launch by giving a free share to everyone on Earth. We believe that this is an essential step to accelerate the transition towards a more inclusive global economy, providing new ways for everyone to share future prosperity. We hope you’ll join us on our ambitious journey.

This opportunity would be with Tools for Humanity.

About the Team:

As the Content Manager of the CX organization you will have the very unique opportunity to build our content strategy and team from the ground up. At Worldcoin we aspire to bring crypto to people from all walks of life, and to every corner of the globe. Your work will mold the Worldcoin user experience, have massive global reach and help us achieve our aspirations of bringing crypto to every person in the world.

About the Opportunity:

  • Develop a robust interactive content strategy with a focus on user education, engagement  and self service
  • Establish and own a change management and support readiness processes across CX, Product and beyond
  • Work closely with organizational stakeholders to determine content requirements for new and existing products
  • Track user interaction data to continuously improve our content library and to inform future self service functionality
  • Source new help center and self service tools to continually keep us on the cutting edge of CX technology
  • Own the CX localization program for expansions into new countries and  regional markets

About You:

  • 4+ years experience producing  content for a technology company, start up, blockchain protocol, or similar industry
  • 2+ years of direct people  management experience
  • Excellent written and verbal communication skills
  • A strong knowledge of content related tools, integrations and production suites
  • Experience working with Zendesk, Salesforce or other CRMs
  • Experience working with BPO teams a plus
  • Travel will be required

 

Pay transparency statement (for CA and NY based roles)

The reasonably estimated salary for this role at TFH ranges from $128,000 - $176,000, plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!

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Worldcoin participates in the E-Verify Program

Worldcoin is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Worldcoin is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Worldcoin is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.